Page 18 - Approved Social Media Framework and Guidelines

(i) initiate the transmission,

(ii) select the receiver of the transmission, and

(iii) select or modify the information contained in the transmission

·The Government department observes due diligence while
discharging its duties under this Act and also observes such other
guidelines as the Central Government may prescribe in this behalf.

·That the Government department as intermediary must not conspire
or abet or aide or induce, whether by threats or promise or otherwise in
the commission of the unlawful act.

·That the Government department must immediately after receiving

actual knowledge, or on being notified by the appropriate Government
or its agency that any information, data or communication link residing
in or connected to a computer resource controlled by the Government
department is being used to commit the unlawful act, must
expeditiously remove or disable access to that material on that
resource without vitiating the evidence in any manner.

·The Government department must also comply with all applicable
rules, regulations and notifications in regard to their activity of
providing social media facilities on its network.

·That the Government department complies with the Information

Technology (reasonable security practices and procedures & sensitive
personal data or information) Rules, 2011.

·That the Government department also complies with the Information

Technology (Intermediary guidelines) Rules, 2011.

·That the Government department also implement reasonable security

practices and procedures as envisaged under Section 43A of the
amended Information Technology Act, 2000.

5.1.3.6. Data & Information Security Governance:

The Government’s communication to citizens via social media should follow the same data
retention policy as its communication through other electronic and non-electronic channels.
Data portability compliance varies from one social media platform to another. Hence,
privileged access may be mandated by the Government along the same lines “take down

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