Page 54 - GIGW2

CH 04 Scope of Content

the interested person can download and submit the same.

d. Procedure to be followed, whom to contact, supporting documents to be carried
etc. for the particular recruitment MUST form a part of this content.

e. All currently open vacancies may be highlighted on the Homepage of the website.
f. All recruitment notices should also be registered with the National Portal for
wider access by target audience.

g. Information for those recruitment notices in which the last date is over must be
either removed or moved into the archives section.

4.2.10 News and Press Releases

News having national importance and significance for the Citizens as well as Government
Press Releases issued by Departments and organisations at the Centre and State level
should be published on the website of the concerned Department. News and Press
Releases should carry the date and should be organised as per the Archival Policy of the
website. News and Press releases should be published in RSS format so that associated
offices and Departments can also consume them on their websites with due permission
or based on their access policy.

4.2.11 Contact Information on Government Websites

Citizens may like to contact any Government Department or entity to ask questions,
get information, seek clarifications or sort out problems. Therefore it is essential that
Government websites provide them with the means to do that.

a. All Indian Government websites MUST have a ‘Contact Us’ page, linked from
the Homepage and all relevant places in the website.

b. The ‘Contact Us’ page should be categorised according to the various divisions
handling different kind of queries; e.g. grievance redressal, file status, procedural
details etc.
c. The contact details for the Important functionaries in the Department MUST
have the telephone numbers/fax numbers, postal address as well as email address
along with the timings specified for personal/public dealing (if applicable). The
content policy of the department should enlist the functionaries whose details
are to be given on the contact us or who’s who/directory page.
d. There should be a clear-cut policy for redressal (correction) of inaccurate
information found on the website. The contact details of the Web Information
Manager, who is overall responsible for the content on the website, should be
provided.

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