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Guidelines

for Indian Government Apps & Websites

the requisite application form, it shall be categorised as a Service. However, just
information about things like a programme of any Department, or access to
some searchable database without any service associated will not constitute a
‘Service’.

b. The complete title of the Service MUST be reflected and should be self-explanatory.
The correct title would lead to an accurate search output for information on that
service and it would be easy for the users to locate it. Any abbreviation in the title
should be expanded.
c. The websites should prominently display the most often used/accessed services,
so that visitors can locate and access them quickly.
d. The website MUST provide a complete description of what the service is, how
is it useful for the citizens, how it can be availed, who is eligible to avail the
service, who is to be contacted and during which hours. This is important for
the common citizens to understand the significance of the service and the steps
to be followed for availing it.
e. If the service is delivered online then it should be developed as a web service so
that other websites and portals can access it seamlessly, subject to authorisation
of the owner Department. All online services should be made available through
the Government Services Portal. (https://services.india.gov.in)

4.2.5 Application Forms

Visitors to Government websites want fast, easy service at 24x7 basis. They do not want
to wait until an organisation is open for business. They do not want to wait in line to get
forms and documents to avail the desired service. Therefore, all application forms existing
in the public domain and meant for applying for licenses, certificates, scholarships,
grants, services, information, loans, utilities etc. should be published on the concerned
Government website for the convenience of citizens.

a. All Forms must be provided in an accessible format. The format along with the
file size must be mentioned in the download link. (Ref. Section 7.4.2)
b. The title of the form MUST be clearly indicated and should be self-explanatory
and devoid of any abbreviations which may render it incomprehensible. The
correct title would lead to an accurate search output for information on that
Form and it would be easy for the users to locate it. Also, in case the Form is
popularly known by a number (e.g. Form 16 for Income Statement or Form 4 for
Driving license), the same should also be mentioned along with the title.
c. It should be specified whether the language of the form is English, Hindi or

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