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Guidelines


                                                               for Indian Government Apps & Websites









                             the requisite application form, it shall be categorised as a Service. However, just
                             information about things like a programme of any Department, or access to
                             some searchable database without any service associated will not constitute a
                             ‘Service’.

                          b.  The complete title of the Service MUST be reflected and should be self-explanatory.
                             The correct title would lead to an accurate search output for information on that
                             service and it would be easy for the users to locate it. Any abbreviation in the title
                             should be expanded.
                          c.  The websites should prominently display the most often used/accessed services,
                             so that visitors can locate and access them quickly.
                          d.  The website MUST provide a complete description of what the service is, how
                             is it useful for the citizens, how it can be availed, who is eligible to avail the
                             service, who is to be contacted and during which hours. This is  important for
                             the common citizens to understand the significance of the service and the steps
                             to be followed for availing it.
                          e.  If the service is delivered online then it should be developed as a web service so
                             that other websites and portals can access it seamlessly, subject to authorisation
                             of the owner Department. All online services should be made available through
                             the Government Services Portal. (https://services.india.gov.in)


                      4.2.5 Application Forms


                      Visitors to Government websites want fast, easy service at 24x7 basis. They do not want
                      to wait until an organisation is open for business. They do not want to wait in line to get
                      forms and documents to avail the desired service. Therefore, all application forms existing
                      in  the  public  domain  and  meant  for  applying  for  licenses,  certificates,  scholarships,
                      grants, services, information, loans, utilities etc. should be published on the concerned
                      Government website for the convenience of citizens.

                          a.  All Forms must be provided in an accessible format. The format along with the
                             file size must be mentioned in the download link. (Ref. Section 7.4.2)
                          b.  The title of the form MUST be clearly indicated and should be self-explanatory
                             and devoid of any abbreviations which may render it incomprehensible. The
                             correct title would lead to an accurate search output for information on that
                             Form and it would be easy for the users to locate it. Also, in case the Form is
                             popularly known by a number (e.g. Form 16 for Income Statement or Form 4 for
                             Driving license), the same should also be mentioned along with the title.
                          c.  It should be specified whether the language of the form is English, Hindi or









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