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CH 04 Scope of Content

4.2.3 Programmes & Schemes

The Government Departments at the Centre and State have welfare programmes
and schemes benefiting the individuals, groups of citizens (e.g. women, persons with
disabilities etc.) or community at large running in different regions and sectors across the
country. Information about all such schemes of the Centre as well as State Governments
is included in this category. These schemes could be Centrally Sponsored, or being run by
the State/District Administration itself. It is important to note that these schemes should
be directly benefiting the individuals, special interest groups of citizens (e.g. widows,
persons with disabilities etc.) or the community at large. Also, information should only
be highlighted with regard to those schemes which are currently active and ongoing, and
not about schemes which are no longer open/available to the public.

a. The complete official title of the Scheme MUST be reflected and should be
self-explanatory. The correct title would lead to an accurate search output for
information on that scheme and it would be easy for the users to locate it. Any
abbreviation in the title should be expanded.
b. This site should enlist all those who are eligible to receive benefits under the
scheme e.g. women, children, persons with disabilities, poor etc. Also, the details
of the eligibility criteria for availing those benefits should be clearly mentioned.
c. Information should be given about whether the scheme entails monetary or non-
monetary benefits. Also, what are the specific kinds of non-monetary benefits
that can be availed e.g. Subsidy, Training, Land Allotment, etc.

d. Procedure to be followed, whom to contact, supporting documents to be carried
etc. for availing benefits under the scheme MUST form a part of this content.

e. For schemes that are valid for a particular period of time, the validity of the
scheme MUST be mentioned so that the information could accordingly be
moved to archives after the expiry date.

4.2.4 Services

A large number of citizen services are being provided by various Ministries, Departments
and State/UT Governments. Information about these services as well as the interface to
access and use them (if it is available online) should be made available on their websites.

a. It is important to clearly understand what constitutes the term ‘services’ in this
context. All services provided by the Government, whether fully online, partially
online or available offline but whose description and details exist online can be
called services. For example, if the complete details about how to apply for a
birth certificate in a particular State are given along with the facility to download

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