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CH 04      Scope of Content










                     4.2.3 Programmes & Schemes

                     The  Government  Departments  at  the  Centre  and  State  have  welfare  programmes
                     and schemes benefiting the individuals, groups of citizens (e.g. women, persons with
                     disabilities etc.) or community at large running in different regions and sectors across the
                     country. Information about all such schemes of the Centre as well as State Governments
                     is included in this category. These schemes could be Centrally Sponsored, or being run by
                     the State/District Administration itself. It is important to note that these schemes should
                     be directly benefiting the individuals, special interest groups of citizens (e.g. widows,
                     persons with disabilities etc.) or the community at large. Also, information should only
                     be highlighted with regard to those schemes which are currently active and ongoing, and
                     not about schemes which are no longer open/available to the public.

                        a.  The  complete  official  title  of  the  Scheme  MUST  be  reflected  and  should  be
                            self-explanatory. The correct title would lead to an accurate search output for
                            information on that scheme and it would be easy for the users to locate it. Any
                            abbreviation in the title should be expanded.
                        b.  This site should enlist all those who are eligible to receive benefits under the
                            scheme e.g. women, children, persons with disabilities, poor etc.  Also, the details
                            of the eligibility criteria for availing those benefits should be clearly mentioned.
                        c.  Information should be given about whether the scheme entails monetary or non-
                            monetary benefits. Also, what are the specific kinds of non-monetary benefits
                            that can be availed e.g. Subsidy, Training, Land Allotment, etc.

                        d.  Procedure to be followed, whom to contact, supporting documents to be carried
                            etc. for availing benefits under the scheme MUST form a part of this content.

                        e.  For schemes that are valid for a particular period of time, the validity of the
                            scheme  MUST  be  mentioned  so  that  the  information  could  accordingly  be
                            moved to archives after the expiry date.


                     4.2.4 Services


                     A large number of citizen services are being provided by various Ministries, Departments
                     and State/UT Governments. Information about these services as well as the interface to
                     access and use them (if it is available online) should be made available on their websites.


                        a.  It is important to clearly understand what constitutes the term ‘services’ in this
                            context.  All services provided by the Government, whether fully online, partially
                            online or available offline but whose description and details exist online can be
                            called services.  For example, if the complete details about how to apply for a
                            birth certificate in a particular State are given along with the facility to download




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