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Guidelines


                                                               for Indian Government Apps & Websites









                               chat rooms should be monitored frequently. In case of temporary or special
                               occasion chat sessions with a senior functionary, it is advised that questions be
                               submitted to the interviewee, before being published in the chat room.

                              Online Discussion Forum: Usage Policy


                              A  Usage  Policy  should  be  established  and  published  alongside  all  online
                              discussion  forums  and  chat  rooms  on  a  Government  website.  This  policy
                              should be prominently displayed to any new user who should be made to pass
                              through a page with this information before being able to input data. The
                              usage policy should clearly specify that the following is forbidden:

                                       •  Insulting, threatening or provoking language.
                                       •  Inciting hatred on the basis of race, religion, gender, nationality or
                                          sexuality or other personal characteristics.
                                       •  Swearing,  using  hate-speech  or  making  obscene  or  vulgar
                                          comments.
                                       •  Libel, condoning illegal activity, contempt of court and breach of
                                          copyright.
                                       •  Spamming, i.e. adding the same comment repeatedly.
                                       •  Impersonating  or  falsely  claiming  to  represent  a  person  or
                                          organisation.
                                       •  Posting in a language other than the language of the website.
                                       •  Invading people’s privacy or Posting off-topic comments.



                      4.3.4  Related links

                             For every content topic in different modules of the website, a section should be
                             provided for ‘Related Links’ to the concerned information.
                                  a.  Each content topic covered in the website may have some Related Links
                                    to other Government websites which provide further details on the topic.
                                  b.  For every Related Link, the complete URL of the Homepage/Concerned
                                    webpage should be provided correctly along with the complete title of
                                    the Website which shall appear on the screen.
                                  c.  The validity and accuracy of the URL should be checked on a regular
                                    basis to make sure that the information is relevant and the linked address
                                    is correct.

                             Only Government websites/webpages should be provided as ‘Related Links’ for
                             further information since there is no control over the veracity and availability of
                             information on private websites.





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