Page 60 - GIGW2

CH 04 Scope of Content

citizens should expect a reply on their feedback If ‘yes’ then in how
many days.

4.4.6 Help

A special section labeled ‘Help’ on the website MUST be created, which allows
and guides for a pleasant experience while browsing the website. This category
includes the kind of content which allows for an easy and convenient navigation
for the visitor to the website (e.g. online help, how to open files of certain formats,
how to access audio/video on the portal, kinds of plug-ins required etc.). Further,
the content which clarifies the purpose of the website as well as its policies for
the visitors should also be included in this category. Help should be linked from
all pages of the website and should be displayed in a consistent location across
the website.

4.4.7 Downloads

a. Information about downloadable material
Downloading material from the Internet can be an expensive and time-
consuming exercise. Therefore, Government websites MUST provide
Information that will help visitors determine whether they want to access
downloadable material. This information would concern the following:

• Self explanatory title of the document/file.
• Download and use instructions (install, open, view).

• File format and file size.
b. Size of downloads to be minimised

The total size of the file should be kept to a minimum to ensure acceptable
download times for all users, especially those that do not have high-speed,
reliable Internet connections.

c. Virus Free Downloads

Prior to making downloadable material available for visitors, Government
websites should check for viruses and clear them.

4.5
Minimum Content

The homepage of a website is the primary entry page to the entire content of the website.
It is important that the visitors to the site get to access the most important content

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