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2. Scope and objective
Conformity to guidelines 2.1
These guidelines have been framed with the objective to make the government websites/apps
conform to the essential prerequisites of the UUU trilogy of usability, user-centricity and universal
accessibility.
These guidelines are based on international standards, including ISO 23026, W3C’s Web Content
Accessibility Guidelines (WCAG 2.1) Rights of Persons with Disabilities Act, 2016, as well as the
Information Technology Act, 2000. Further, the long-standing experience of the authors in the
design, development and management of government websites/apps as well as their knowledge of
the ground realities and challenges faced by government organisations in developing and
managing their websites/apps, have helped significantly in drafting these guidelines.
These guidelines also form the basis for obtaining the Website Quality Certification from the STQC
Directorate. Details of the certification scheme are available at
https://www.stqc.gov.in/website-quality-certification-0.
These guidelines are being circulated amongst all Indian government organisations at all levels
(Central, State and district/local). These should be followed and implemented on priority so that
the overall aim of making all Indian government websites/apps citizen-focused and user-friendly
may be realised.
How to use GIGW 3.0 2.2
Government organisations are expected to read, understand and implement these guidelines on all
of their web-based initiatives. In other words, all the websites/apps owned by government
organisations must comply with these guidelines. It is recommended that browser-based intranet
applications should also follow these guidelines. Depending upon their specific requirements,
government organisations may draw up short-term and long-term timebound implementation
plans for achieving conformity with these guidelines.
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