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communication with clients and stakeholders and the Federal Government has established

               a Government 2.0 Taskforce. The Taskforce has submitted its report and its work related to
               increasing the openness of government and encouraging online engagement . It will be able
               to fund  initiatives and  incentives  which  may  achieve  or  demonstrate  how  to  accomplish
               government  2.0  objectives  (Source:  http://gov2.net.au/about/index.html  last  visited  on
               August  29,  2011)  The  TaskForce  has  released  a  set  of  guidelines  and  Toolkit  to  provide
               guidance  to  Australian  government  agencies  to  leverage  Web  2.0  tools
               (http://gov2.net.au/projects/project-8/comment-page-1/index.html#comment-14888         last
               visited  on  April  27,  2012).  In  addition,  The  Australian  Government  Information  Management  Office
               (AGIMO), amongst other information, collates and publishes list of Australian government use of social media
               (http://agimo.govspace.gov.au/page/gov2register/ last visited on April 27, 2012)


               New Zealand

               The  New  Zealand Government  has  been  using  Social  Media  to  consult  on  varied  topics
               including consultation on how and why online channels are used to achieve better service
               experience  and  increased  strategic  agility  (http://www.ict.govt.nz/programme/rethink-online
               last visited on April 27, 2012) The New Zealand government had even piloted an online discussion
               forum with supporting data during 2010 to test an approach of supplying publicly available
               data    online   to   experts   and   the   public   for   improved   public   consultation
               (http://www.goodpracticeparticipate.govt.nz/techniques/lessons-learnt-from-open-data-
               engagement-pilot.html last viewed on April 27, 2012) It also runs a dedicated website as a learning
               tool   to   consolidate   learning   and   best   practices   from   all   such   initiatives
               (http://www.goodpracticeparticipate.govt.nz/techniques/online-participation.html  last  visited  on
               April 27, 2012) In November 2011, the ICT strategy group of the government approved social media
               guidance     which    includes    High    Level    Guidance    and     Hands-on     Toolbox
               (http://webstandards.govt.nz/guides/strategy-and-operations/social-media/ last viewed on April 27,
               2012)


               United Kingdom
               The  Government  Digital  Service  has  been  created  within  Cabinet  Office  of  the  United
               Kingdom  government  to  transform  government  digital  services.  It  works  on  multiple

               projects  to  ensure  provisioning  of  projects  and  services  that  would  improve  digital
               experience  of  citizens  and  businesses.  Some  of  their  projects  include  –  Directgov,  Digital
               Engagement  Blog,  Assisted  Digital  etc.  (http://digital.cabinetoffice.gov.uk/projects/  last
               viewed on April 27, 2012)


               India



               Social  Media  is  being  used  by  Indian  government  agencies  in  a  limited  way.  However,
               recently  many  agencies  have  taken  steps  to  engage  with  their  service  seekers  on  social
               media. Some of the examples from India are given below:

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