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communication with clients and stakeholders and the Federal Government has established

a Government 2.0 Taskforce. The Taskforce has submitted its report and its work related to
increasing the openness of government and encouraging online engagement . It will be able
to fund initiatives and incentives which may achieve or demonstrate how to accomplish
government 2.0 objectives (Source: http://gov2.net.au/about/index.html last visited on
August 29, 2011) The TaskForce has released a set of guidelines and Toolkit to provide
guidance to Australian government agencies to leverage Web 2.0 tools
(http://gov2.net.au/projects/project-8/comment-page-1/index.html#comment-14888 last
visited on April 27, 2012). In addition, The Australian Government Information Management Office
(AGIMO), amongst other information, collates and publishes list of Australian government use of social media
(http://agimo.govspace.gov.au/page/gov2register/ last visited on April 27, 2012)

New Zealand

The New Zealand Government has been using Social Media to consult on varied topics
including consultation on how and why online channels are used to achieve better service
experience and increased strategic agility (http://www.ict.govt.nz/programme/rethink-online
last visited on April 27, 2012) The New Zealand government had even piloted an online discussion
forum with supporting data during 2010 to test an approach of supplying publicly available
data online to experts and the public for improved public consultation
(http://www.goodpracticeparticipate.govt.nz/techniques/lessons-learnt-from-open-data-
engagement-pilot.html last viewed on April 27, 2012) It also runs a dedicated website as a learning
tool to consolidate learning and best practices from all such initiatives
(http://www.goodpracticeparticipate.govt.nz/techniques/online-participation.html last visited on
April 27, 2012) In November 2011, the ICT strategy group of the government approved social media
guidance which includes High Level Guidance and Hands-on Toolbox
(http://webstandards.govt.nz/guides/strategy-and-operations/social-media/ last viewed on April 27,
2012)

United Kingdom
The Government Digital Service has been created within Cabinet Office of the United
Kingdom government to transform government digital services. It works on multiple

projects to ensure provisioning of projects and services that would improve digital
experience of citizens and businesses. Some of their projects include – Directgov, Digital
Engagement Blog, Assisted Digital etc. (http://digital.cabinetoffice.gov.uk/projects/ last
viewed on April 27, 2012)

India

Social Media is being used by Indian government agencies in a limited way. However,
recently many agencies have taken steps to engage with their service seekers on social
media. Some of the examples from India are given below:

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