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4. Focus areas

Q3. Without correct copyright policy, any information on the website/app may be copied, repro-
duced, republished, uploaded, posted, transmitted, or distributed without any consent.
Q4. The overall quality of a website’s content can be degraded if the authenticity and relevance

of the ‘linked’ information is not defined through hyperlinking policy.
Q5. Without terms and conditions on websites/apps it is difficult to uphold and maintain the trust
imposed on them by the users to the sites, the government websites/apps should not out rightly
‘disclaim’ the content of another government website/app.
Q6. If Content is not selected keeping the audience in mind, people from diverse professional,

educational and demographic backgrounds cannot easily comprehend the same.
Q7. People cannot get the right information from the website/app if Content is not up to date,
incomplete, inconsistent or scattered.

Quality 4.1 Q8. Users cannot identify an authenticated government website.
Q9. Websites/apps with poor design methodology may not be accessible with slow internet
connectivity.
Q uality criteria for websites/apps are essential to ensure a of website/app quality and the government organisation will not be able to get the information
Q10. Without feedback and help sections, users will not be able to participate in the improvement

website/app is trustworthy, reliable and engaging for
regarding problems faced by users.
users. A website/app should be easy to use, accessible to

all users, load quickly, have high-quality content, be

secure, optimised for mobile devices and have a visually appealing

design. Meeting these criteria can help ensure a website's success
and make it stand out from the millions of websites/apps available

on the internet. By prioritising these criteria, owners can create a

high-quality website/app that provides value to its users.

Risks associated with 4.1.1

non-conformity with quality guidelines:

Q1. Websites/apps can have inconsistent and outdated content on a website/app if the responsi-
bility and ownership of the website/app is not assigned to a person or team.

Q2. People may not be able to get the information about the website/app.

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