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Guidelines

for Indian Government Apps & Websites

10.6
Website Review & Enhancement

Departments and Organisations that own Government websites, and the citizens they
serve, want these websites to be as useful as possible. Government Departments at all
levels should evaluate visitor satisfaction and usability of their websites and use the
outcome of assessments to improve the websites.
10.6.1 Besides regular feedback through feedback form, Departments may obtain
visitor feedback through online questionnaires or surveys where the visitors can
be asked to rank the website on various parameters and give detailed inputs on
what improvements they would like to see on the website.

10.6.2 Detailed review of web analysis reports over a long span may also reveal a lot of
information on usage or expectations from the website.

10.6.3 In order to keep abreast with the latest technologies as well as to cater to the
visitor’s demands for major changes and enhancements in the website, Indian
Government sites should opt to undergo a formal review by an internal group or
an external agency to further orient them towards citizens and other stakeholders.

10.7
Website Policies

Websites represent the face of the department in the cyber world. Like the Department
itself, the website also has to continually grow and evolve. As the website grows in size
and reach, the expectations of the citizen also grow. It is therefore important that we set
down rules and regulations to operate and manage the websites effectively.

Although different policies and their need and purpose is explained in various sections
of this document for the sake of convenience, a complete list of policies along with the
section are referenced below:

S. No. Policy Ref. No.
1. Copyright Policy 3.1
2. Hyperlinking Policy 3.2
3. Terms & Conditions 3.3
4. Privacy policy 3.4

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