Page 111 - GIGW2

Guidelines

for Indian Government Apps & Websites

and many essential content maintenance functions. Usually the software provides
interface where users with little or no knowledge of programming languages
and markup languages can create and manage content with relative ease of use.
A wide variety of CMS solutions are available right from customised CMS to
enterprise class CMS software available commercially as well as in free domain.

Ease of use, support for a variety of content, automated templates, content
workflow management are some of the features to be looked into in CMS
software. For small scale websites, developers could also develop website specific
CMS solutions, as it may turn out to be cost effective in many instances.

10.2.3 Web Analytic tools
Many organisations rely on statistics regarding site usage to measure the impact
of the site and also for reorganising or enhancing their website further. Some use
simple counters while others use more sophisticated Web analyser tools to obtain
data. Counters add little value to a site and often appear to be self-congratulatory.
Web analyzer tools provide more information and are virtually transparent to the
end user, therefore Web analyser tools should be the standard means of collecting
site usage data. Counters should not be used to perform this function.

10.2.4 Validation and Testing
The code of the webpages, scripts and applications may be tested manually or
with automated tools to ensure that the quality of web content is maintained and
all compliance related guidelines are adhered to.

10.3

Website Monitoring

Web being a dynamic medium, changes in terms of technologies, access devices and even
the users requirements happen frequently. Keeping this in mind, Indian Government
websites MUST have a website monitoring policy in place. Websites must be monitored
periodically in accordance with the plan to address and fix the quality and compatibility
issues around the following parameters:

a. Performance: Site download time should be optimised for a variety of
network connections as well as devices. All important pages of the website
should be tested for this.

b. Functionality: All modules of the website should be tested for their
functionality. Moreover, interactive components of the site such as discussion
boards, opinion polls, feedback forms etc. should be working smoothly.

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