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Guidelines

for Indian Government Apps & Websites

Efforts should be made to restore the original site in the shortest possible time. At
the same time, regular security reviews and checks should be conducted in order
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to plug any gaps in the security.
8.3.2 Data Corruption: A proper mechanism has to be worked out by the concerned
Government Departments, in consultation with their web hosting service
provider, to ensure appropriate and regular back-ups of the website data are
being taken. These enable a fast recovery and uninterrupted availability of the
information to the citizens in view of any data corruption.

8.3.3 Hardware/Software Crash: Though such an occurrence is a rarity, still in case the
server on which the website is being hosted crashes due to some unforeseen reason,
the web hosting service provider must have enough redundant infrastructure
available to restore the website at the earliest.

8.3.4 Natural Disasters: There could be circumstances wherein due to some natural
calamity, the entire data center where the website is being hosted gets destroyed or
ceases to exist. A well planned contingency mechanism has to be in place for such
eventualities wherein it should be ensured that the Hosting Service Provider has
a ‘Disaster Recovery Centre (DRC)’ set up at a geographically remote location
and the website is switched over to the DRC with minimum delay and restored
on the Web.

Apart from the above, in the event of any National Crisis or unforeseen calamity,
Government websites are looked upon as a reliable and fast source of information to
the public. A well defined plan for all such eventualities should be in place within all
Departments/Organisations so that the emergency information/contact help-lines
could be displayed on the website without delay. For this, the concerned person in the
Department responsible for publishing such emergency information should be identified
and his/her complete contact details should be available at all times.

©2017,NIC 85