Page 137 - GIGW2

Guidelines

for Indian Government Apps & Websites

S.No. GUIDELINE REF. No.
19 Proper page title and language attribute along with metadata for page 7.5(k),
like keywords and description are appropriately included.
9.1.2
20 Data tables have been provided with necessary tags/markup. 7.5(l)
21 The website has a readily available Help section linked from all pages 4.4.6
of the website.
22 All information about the department, useful for the citizen and other 4.2.1
stakeholders, is present in the ‘About Us’ section and mechanism is in
place to keep the information up to date.
23 Website has a ‘Contact Us’ page providing complete contact details of 4.2.11(a)
important functionaries in the department and this is linked from the
Home Page and all relevant places in the website. 4.2.11(c)
24 Feedback is collected through online forms and mechanism is in place 4.4.5(a)
to ensure timely response to feedback/queries received through the
website. 4.4.5(c)
25 The website has been tested on multiple browsers. Hindi/Regional 6.4.3,
language fonts have been tested on popular browsers for any
inconsistency (loss of layout). 7.6(b)
26 Minimum content as prescribed in the guidelines is present on the 4.5.1,
homepage and all subsequent pages.
4.5.2
27 It is ensured through content moderation and approval policy that 4.7.2
Website content is free from offensive/discriminatory language.
28 Text is readable both in electronic and print format and the content 6.4.6
prints correctly on an A4 size paper.
29 Website has cleared security audit. 7.7.1

30 Website is in the nic.in or gov.in domain. 2.2.1

31 Website is hosted in a data centre in india having the following facilities: 8.2.1
1. State-of-the art multi-tier security infrastructure as well as (a,b,c,
devices such as firewall and intrusion prevention systems.
d,h)
2. Redundant server infrastructure for high availability.
3. Disaster Recovery (DR) Centre in a geographically distant
location.

4. Helpdesk & technical support on 24x7x365 basis.
32 Website is bilingual with a prominent language selection link and uses 5.7.1
Unicode characters.
33 Documents/Pages in multiple languages are updated simultaneously. 5.7.2

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