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CHATBOT Services
Virtual Assistants 20 Chatbots like WayBill, RTO,
Tools for the Consumer Forum, iKhedut,
Government to Citizen Meghalaya COVID-19 etc have
(G2C) Communication been developed using this
framework. Some of them are
Virtual Assistance by NIC (VANI) multi-lingual and some have Build Your Own Bot (BYOB)
framework is a generic framework bilingual voice support services is a tool for seamless
developed in-house for the chat/ like PM-KISAN, PM-KUSUM, creation of bots by users
voice bot. NIC has launched e-Tourist visa, etc. for citizens. and an inhouse AI engine
various Chatbot services for to facilitate Natural
different Central Government Language Understanding
Ministries & Departments and (NLU) component of
State Units. VANI’s AI engine.
VANI as a Service Platform
works through Meghraj Cloud
that facilitates user requests
for Chatbots, Voicebot and
Matra ransliteration Services.
VANI also helps to answer Consumer Forum case Voice-based IVR for PM- Vaidya VANI, Virtual OPD for
citizen's queries for Driving status (CONFONET) KISAN in Hindi & English tele consultancy services to
license (SARATHI) patients
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